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Privacy Policy

Last updated: April 27, 2026

Introduction

Fillflow ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lead generation platform and services.

Fillflow is a product by Cleffon, a global digital design and product studio.

Information We Collect

Account Information

When you create an account, we collect:

  • Name and email address
  • Password (encrypted)
  • Company name and website (optional)
  • Billing information (processed securely through our payment provider)

Quiz and Lead Data

When you create quizzes and collect leads:

  • Quiz content (questions, answers, results)
  • Lead responses and contact information submitted through your quizzes
  • Analytics data (completion rates, scores, timestamps)

Usage Information

We automatically collect:

  • Device and browser information
  • IP address and location data
  • Pages visited and features used
  • Cookies and similar tracking technologies

How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our services
  • Process transactions and send billing notifications
  • Send product updates and marketing communications (with your consent)
  • Respond to support requests and customer inquiries
  • Monitor and analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues or fraudulent activity
  • Comply with legal obligations

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service Providers: Third-party vendors who help us operate our platform (hosting, payment processing, email delivery)
  • Integrations: Services you connect (Google Sheets, webhooks) as directed by you
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication, regular security audits, and access controls. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

  • Access, update, or delete your personal information
  • Export your data in a portable format
  • Opt out of marketing communications
  • Request restriction of processing
  • Object to processing of your data
  • Lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@fillflow.app

Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we permanently delete your data within 30 days, except where retention is required by law.

Cookies

We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage. You can control cookies through your browser settings, though some features may not function properly if disabled.

Children's Privacy

Fillflow is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform. Continued use of Fillflow after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact us: